1. General Policy
At eSIM Nova, we strive to ensure customer satisfaction. Due to the digital nature of eSIM products, all sales are considered final once the eSIM has been delivered or activated, except in specific cases outlined below.
2. Eligibility for Refunds
You may be eligible for a refund under the following conditions:
- The eSIM was not delivered to your email after purchase.
- The QR code or activation details are invalid or non-functional.
- The eSIM cannot be installed due to a technical issue on our side or the provider’s side.
- Duplicate payment or accidental multiple charges.
3. Non-Refundable Cases
Refunds will not be issued in the following situations:
- The eSIM has been successfully installed or activated on your device.
- Incorrect purchase (wrong country, plan, or duration selected by the customer).
- Device incompatibility (please check device compatibility before purchase).
- Poor network coverage in certain areas.
- Change of mind after purchase.
- Expired eSIM plans.
4. Refund Process
To request a refund, please contact our support team within 7 days of purchase and provide:
- Order number
- Email used for purchase
- Description of the issue
- Screenshots (if applicable)
All refund requests are reviewed within 2–5 business days.
5. Refund Method
- Approved refunds will be processed to the original payment method.
- Processing time may vary depending on your bank or payment provider (typically 5–10 business days).
6. Partial Refunds
In some cases, partial refunds may be granted if:
- The eSIM is partially used due to a confirmed technical issue.
- Service disruption is verified by the provider.
7. Provider Responsibility
eSIM services are provided in partnership with third-party providers (e.g., network operators). While we act as a reseller, we will assist in resolving any issues with the provider.
8. Contact Us
If you have any questions about our Refund Policy, please contact us:
Email: support@esimnova.com
Website: www.esimnova.com